User Experience Expert

Senior Web Designer : 2008 – 2017

Miami-Dade County – Miami, FL
Design the user experience for citizens’ interaction with government through digital channels for Lead front-end efforts on high-value projects / system implementations using Agile project management methods. Create and enforced enterprise-wide design standards to ensure consistency and usability across the citizens’ experience. Devise and coordinate digital media push strategies, user testing, market research and customer outreach based on data analysis from multiple analytics platforms. Develop front-end markup for deliverables using HTML, CSS and JavaScript in addition to providing code review and creative direction for design staff. Compose requirement documents and project plans based on client interaction and expected use cases.

Business / Technical Consultant : 2013 – 2015

RX Holdings, LLC / Formulx – Miami, FL
Hired to oversee all technical projects, integrations and implementations. Led online marketing efforts with a focus on conversion and customer experience. Responsible for strategically planning and executing technology improvements to create efficiencies and reduce response time to customers.

Web Designer : 2005 – 2008

Miami-Dade County – Miami, FL
Technical account manager assigned to multiple high-value clients requiring front-end design and development capabilities. Technical responsibilities included requirement gathering for projects, wire framing, user interface design mockups using Photoshop, and development of front-end HTML, CSS and JavaScript. Client relations required daily interaction for updates and content publishing along with client presentations at approval checkpoints. Frequently called upon to provide internal support for high visibility county initiatives and development projects.

Information Technology Specialist : 2001-2005

Miami-Dade County – Miami, FL
Provided design support for web publishers and departmental clients. Responsible for updates and publishing content on websites using HP TeamSite content management system. Tasked with website quality assurance and documenting procedures for using content management system.


Bachelor of Business Administration – Marketing : 2002 – 2005

Florida International University

Associates in Arts – Business Administration : 1999-2002

Miami-Dade College

Areas of Expertise

User Experience Design 100%
Application Flow Design 100%
User Interface Design 90%
Responsive Web Design 95%
Cross-Browser Compatibility 90%
Usability Quality Assurance 100%
Campaign Communication 90%
Creative Problem Solving 100%
Business Process Analysis 90%

Technical Proficiency

HTML 4/5 95%
CSS 2/3 95%
JavaScript / jQuery 85%
AngularJS / Angular 4 75%
Responsive Frameworks (Bootstrap 3, Materialize) 100%
XML / XSL 75%
Open Text Teamsite CMS / LiveSite 90%
IBM Websphere Portal 70%
WordPress 95%
Shopify - Ecommerce 90%
3D Cart - Ecommerce 90%